Terms and Conditions of Sales


Shipping rules

Shipping costs

Returns

Warranties

 

 

 

SHIPPING RULES

 

Correct Address

 

We ship only to your specified delivery address, with phone/ mobile number if insurance of shipping is requested.

We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.

 

Delivery Time

 

We will ship your order within 2 Working Days upon receiving cleared payment, not including Saturdays, Sundays and Public Holidays and if the item is in stock. If the item is not in stock you will be notified by email and a shipping date will be assigned. If you wish you can either wait or cancel the order.

 

All our deliveries are with Tracking Number, signed for.  For any reason if you are unavailable to accept the parcel, then the parcel will be held at your local Mail sorting office waiting for collection by you.

 

Delivery time depends on destination and other factors.  This information is provided by the carrier and excludes weekends and bank holidays.  Note the delivery times may vary, particularly during peak periods or inclimate weather conditions. If you don't receive the item after 35 days, please contact us, we'll investigate and solve the delivery problem.

 

Local Tariff & Taxes

 

International Buyers, Please Note: If your country charges for any import tariff or taxes, it is your responsibility as a citizen to pay for it. We will not be liable if your country custom department detains your parcel.

 

 

SHIPPING COSTS

 

Shipping costs vary from country to country based on the weight and dimension of your parcel. Please contact us for a free estimate on shipping costs.

 

 

RETURNS

 

Should there be any problem please contact us immediately! We will make every attempt possible to resolve the issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better!

 

For all returned products, buyers MUST contact us for the returning address.

 

Items must be returned (shipped) within 7 days of receipt. The tracking number of the return shipment has to be mailed to us once available.

 

The item must be returned in the same condition as it was received.  You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • All items included in a bundle

 

Items that are not in the condition in which they were received, including signs of wear or resizing, cannot be returned.

 

Any item returned to us without prior agreement will not be credited or acknowledged. We can't accept liability for financial losses incurred by customers who have submitted unauthorised returns - so please contact us before returning an item.

 

Please be aware that you are responsible for the item/s until the time they are received by us. As such we advise that you use a traceable and insured method of delivery to enable you to claim from the carrier should your item/s fail to arrive to us.

 

A full refund (excluding the original postage costs), replacement or credit merchandise will be offered to any authorised returned goods. Note: Shipping costs will also be recalculated so the refund might less than the actual value to match the shipping calculation of the reduced new sum

 

If you have any question, please send us a message, we will be happy to help. We will try our best to reply to your e-mails within 24 hours.

 

Transit Damages

 

We do not offer insurance as standard, however if you wish to purchase shipping insurance please let us know before buying the product and we will send you a quote for the insurance accordingly.

 

Salpasub is not liable for damages caused during transit.

 

Unwanted Goods

 

If you ordered the wrong product we will happily exchange it for the correct item, charging or refunding the difference where appropriate.  The refund in this case will be strictly merchandise credit.  Please inform us within 7 days of receipt should you wish to do this. Please note that in some cases you may incur additional shipping charges.

 

 

WARRANTIES

   

International manufacturer warranties apply. Should you like to send the item back to us for repair/replacement under warranty please contact us first. Shipping costs will be incurred by the client both ways.

 

 

NOTE:

The prices published on Internet are valid only for on-line sales. Shop prices may vary from the website due to management and services offered at the shop.